Process Improvement
Would you be surprised that on average only around "5% of a business activities add value from the customers perspective"
(T Peters, 1992)
What proportion of your business' current activities provide value from the customers perspective? Given the hectic pace of most business' and the fierce competition they face it is not surprising that some have trouble answering this question.
This is one of the principle areas where Corporate Process Management can assist you to improve your business. Our services are customer focused and tailored to your business needs, offering both improvement and re-engineering expertise and services.
Corporate Process Management can provide the expertise, innovation, and customer partnering to:
- Review and analyse your business operations, workflows and processes.
- Identify opportunities for improvement.
- Work with customers to ensure system improvements are realised and sustained.
Key benefits to our methodology include:
- Working with customers to understand your business,
- Full review and documentation of your systems to the level you require,
- Joint development of practical, realistic solutions that will work for you today and in the future, and
- Skills transfer in all services providing your staff with the expertise to maintain improvements and further enhance your operations.
As an extention to our process improvement services Corporate Process Management has developed, documented and implemented management systems for a wide range of businesses.
Our partnering approach and experience enable us to implement management systems that not only work, but avoid the needless inefficiencies and a "form" mentality of many management systems. We have successfully developed and implemented quality systems for small and large businesses ensuring compliance with the relevant AS/NZS ISO 9000 series.
Our services focus on ensuring your business needs are fully identified and only those services which support the business needs are continued and supported (especially those adding customer value).
Services include:
- Review of current management systems and their conversion to meet the ISO 9000 requirements.
- Design and implementation of management systems.
- Management systems documentation.
- Training your staff in processes.
- Conducting quality internal compliance audits.
The transfer of skills and knowledge to our Client shall be achieved through workshops and on-the-job training.